Frequently Asked Questions

Our turnaround times refer solely to production. Once production is complete it may take up to one business day for orders to ship or be available for pick-up. Local delivery orders will be delivered on the next scheduled day for your zone (excluding the day of production). It is our goal to release all jobs as soon as completion of production allows. The last day of your turn-around IS NOT a guaranteed "in hands" date.

Same Day Turnaround option is only available on limited products and for quantities up to 500.

Same Day Turnaround (not available at all locations)

* orders must be uploaded by 11:00 AM

Next day UV business cards & post cards (not available at all locations)

* orders must be uploaded by 11:00 AM

Once your job has shipped you may want to also check your tracking information.

Please note: Turnaround times are based on the type of job we are producing.

Turnaround starts from the time the file upload is complete. If a job has revised files, is placed on hold, or is awaiting proof approval the turnaround starts from time the approval is given. We reserve the right to print same day orders on digital press equipment. Orders that complete after 5:00PM may not be available for pick up until the following business morning.

We use several different carriers including UPS, FedEx and the USPS.

The shipping used for your order will be based on the type of your order. 

Please note: we do not ship to PO Boxes.
*IMPORTANT* We ship only to the continental United States. If you have an order that needs to be shipped outside that area please contact us. You may incur additional shipping costs.

No. Even the smallest transparency issue will cause problems with a printed file. It is always best to flatten any file you send to Grand4mat. Outline fonts and ensure that your file is in CMYK mode for best results. Grand4mat considers flattening transparency part of basic file setup and will not check for this issue. If you are uncertain how to flatten transparencies in your file or if you would like us to explain how to check for transparency problems please contact Grand4mat prior to submitting an order.

It could be. Borders are an issue because all substrates will vary from batch to batch making exact cuts very difficult. We recommend that you do not design your file with a border. If you do Grand4mat will not reprint an order with borders of varying widths. If you absolutely must have a border make it at least 2 inches in thickness, however Grand4mat still does not recommend borders.

Absolutely not. Our upload and design tool gives us exactly what we need to know when trimming your order. Please do not include crop marks, color bars, registration marks or any other indicators that you do not want printed on the final piece.

No, please ensure all fonts are outlined prior to file upload. If using Photoshop, please provide the flattened file only.

This depends on what the final output size will be, and its viewing distance.
Please reference our Scale & Resolution Example Chart and Letter Visibility Chart below:

letter visibility

letter visibility

PDF is highly recommended.

Coroplast, PVC, Foamcore, Car Magnets, Banners and Large Posters:
We require a 0.5 inch bleed on all sides. For example, if ordering at 24 inch by 18 inch, your file size should be 25 inches by 19 inches to allow for bleed.

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

You should always start and finish your designs in CMYK color mode.

We prefer that you send .PDF with embedded or outlined fonts. .PDF's are easier to handle and will likely speed up your turn-around. DO NOT ADD CROP MARKS OR REGISTRATION MARKS. Remember to flatten your files before uploading.

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

These are 72 dpi low res images
low resolution image

These are the same images but at 300 dpi
high resolution image

We only accept 300 dpi files and no less.

Inque, LLC/ OHPrinting require Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally. 

For files not properly set up, OHPrinting will use best judgment and will not be responsible for improper rotation.

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

2 Files – 1FR, 1BK
1 File – FR&BK
submitting files

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

100% C 100% M 0% Y 0% K

On Screen
on screen

After Printing
after printing

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

Example: C-100 M-70 Y-0 k-0

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

Export settings for .PDF files

Adobe PDF Preset is set to: Press Quality

Compatibility is set to: Acrobat 4 (PDF 1.3)


Compress Text and Line Art is set to: Off


Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

100% K on screen

100% K after print
after print

We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

Close up of banding

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.

Close Up Scoring

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.

We offer 1/4" radius round corners to all of our customers. The image below shows the radius.

corner radius

Our 14pt Natural Cards are a light cream, natural white color with a smooth finish. The stock has a minimum of 30% post-consumer waste content.

Our 14pt Metallic Pearl paper is a unique stock that shimmers in light when viewed from different angles. The stock itself is embedded with Pearl fibers that give the paper an overall smooth, metallic look. Printing on this stock will give your CMYK colors a subtle shimmer, however heavy ink densities or coverage may diminish the effect.

Luster cards are printed on 16pt card stock and have a 3mil gloss lamination making them 22pt thick.

Luster Cards are water resistant, but not waterproof. This means the cards stand up well when they come in contact with a small amount of water, but cannot be submerged in water without water seeping into the card and causing damage. Please test your specific application to ensure the cards are appropriate for that use.

EDGE Cards are made of three premium quality stocks adhered together creating an ultra thick, 32pt triple layered card with a colored core.

Face Stock: 9pt Bright White Premium uncoated with a Smooth finish

Insert Stock: 14pt Premium Opaque Black

Yes, EDGE Cards are made of premium uncoated paper and are easily written on. We suggest you test your specific application.

EDGE Cards are made to last for years under normal conditions. Cards exposed to exceedingly high temperatures will have undesirable results. For example, if one were to expose these cards to a very high heat for extended periods of time, like in the windshield of a car, the longevity of the cards will be compromised. EDGE Cards should not be exposed to excessive heat or cold, as well as excessively dry or humid environments.

We start with 16pt stock as a base and apply 1.5mil soft velvet, scuff resistant laminate to both sides of the sheet for a total thickness of 19pt. The soft velvet lamination adds a soft supple look and feel, which softens colors, reduces contrast and gives an overall lighter, muted appearance.

Suede Cards are water resistant, but not waterproof. This means the cards stand up well when they come in contact with a small amount of water, but cannot be submerged in water without water seeping into the card and causing damage. Please test your specific application to ensure the cards are appropriate for that use.

The term “Suede” refers to the soft, supple texture of the cards, not the actual materials used. A soft velvet laminate is applied to both sides of the card to achieve a luxurious suede-like look and feel.